Strategic behavior in service systems

The objectives of the course are:

  • to rehearse the basics on queues and congestion
  • to make familiar the model of non-cooperative games and to learn of the solution concept of Nash equilibrium
  • to incorporate the above two in the subject of strategic decision making in models which involve waiting
  • to make familiar via a number of examples how the actual strategic behavior is being formed
  • to deal with social (as opposed to individual) optimization and show how it can be reached even when decision making is decentralized

For more detailed information on the course and the course program please read the course description.

Course details:

Date: Thursday February 22 and Friday February 23
Time: Morning session (10:00-12:00) and afternoon session (13:00-15:00) on both days
Location: Eindhoven University of Technology, Building Paviljoen U56
Course director: Prof. Moshe Haviv
ECTS:  0.5 (attendance) – 2 (attendance + assignment)
Course fee: Free for TRAIL/Beta/OML members; others contact the TRAIL office
Registration: Registration is possible via the online registration form


This course is part of the GP-OML program (